Digitalization in the Insurance Industry

Goal: Understanding the characteristics of novel IT innovations in the insurance industry (i.e., InsurTech and FinTech) and their implications on firm level and industry level.

Facilitating Feedback Exchange Through Social Software

Goal: Understanding the roles and value of social software in facilitating the exchange of performance feedback within enterprises.

Design Research in Information Systems

Goal: Understanding the value of different design methods (e.g., Design Thinking, Design Science Research) for practice and theory (e.g., prescriptive knowledge).

Selected Publications

Recent developments in the insurance industry embrace various “Insurance Technology” (InsurTech) innovations. To date, there is a lack of structured assessments of InsurTech. Prior research on FinTech fails (1) to clarify how InsurTech can be characterized and what capabilities are employed, and hence, (2) to reveal implications for value creation on firm and industry level. We address this by inductively building a model of InsurTech innovation adopting the grounded theory method. Our empirical data includes 208 InsurTech innovations from a market analysis based on Twitter data and a multiple-case study. The resulting model comprises 52 characteristics and 14 transformational capabilities and is integrated with extant value networks and intermediation literature. The former explains how InsurTech affects firm-level value creation and suggests that disruptive potentials emerge from aligning the transformational capabilities along three interdependent activities. The latter explains the entrance of digital intermediaries and their roles in the personal insurance market.
Electronic Markets, 2018

Recent Publications

(2019). Looking Beneath the Tip of the Iceberg: The Two-Sided Nature of Chatbots and Their Roles for Digital Feedback Exchange. ECIS 2019 Proceedings (forthcoming).


(2019). Not All Reviews Are Equal - A Literature Review on Online Review Helpfulness. ECIS 2019 Proceedings (forthcoming).


(2019). Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp. Wirtschaftsinformatik 2019 Proceedings.

Project UNISG Alexandria

(2019). A Socio-Technical Approach to Manage Analytics-as-a-Service - Results of an Action Design Research Project. Wirtschaftsinformatik 2019 Proceedings.

Project UNISG Alexandria

(2018). Archetypes of Data Analytics Providers in the Big Data Era. Proceedings of the 24rd Americas Conference on Information Systems (AMCIS 2018).

PDF AIS eLibrary UNISG Alexandria

(2018). Exploring Affordances of Slack Integrations and Their Actualization Within Enterprises - Towards an Understanding of How Chatbots Create Value. Proceedings of the 51th Hawaii International Conference on System Sciences (HICSS 2018).

PDF Project DOI ScholarSpace UNISG Alexandria

(2017). Capturing Functional Affordances of Enterprise Social Software. Proceedings of the 23rd Americas Conference on Information Systems (AMCIS 2017).

PDF Project AIS eLibrary UNISG Alexandria

(2017). Towards an understanding of how and why Design Science Research scholars evaluate. Proceedings of the 28th Australasian Conference on Information Systems (ACIS 2017).

PDF Project UNISG Alexandria

(2016). Modelling and Managing Deployment Costs of Microservice-based Cloud Applications. Proceedings of the 9th International Conference on Utility and Cloud Computing.

DOI ACM IEEE Xplore UNISG Alexandria

(2016). Digitalization in the Insurance Industry. Themes and Decisions That Matter: Insights from a Multiple-Case Study in Germany and Switzerland. Work Report. Institute of Information Management. University of St.Gallen.

Project UNISG Alexandria

(2016). Towards Understanding closed-loop PLM: The Role of Product Usage Data for Product Development enabled by intelligent Properties. Proceedings of the 29th Bled eConference on Digital Economy (Bled 2016).

PDF AIS eLibrary UNISG Alexandria


Assistant and Coach

As a Research Associate I’m assisting Professor Walter Brenner and Professor Falk Uebernickel in the following courses at University of St.Gallen:

  • Design Thinking (Master’s degree course, Spring and Autumn 2015-2018)
  • Design Strategy and Digital Business Models (Master’s degree course; Spring 2016, 2017, 2018)
  • Business Models: Basics and Applications (Bachelor’s degree course; Autumn 2016, 2017, 2018)
  • Executive Master of Business Engineering “Design Management” (Executive education course; Spring 2017 and 2018)
  • Executive MBA Ownership of Enterprise & Corporate Governance (Executive education course; Autumn 2018)

Specifically, over three years I coached Master’s level student teams working 9 months on Design Thinking challenges of industry partners:

  • 2017 - 2018: 3 teams with projects for Generali, TecAlliance and Swisscom
  • 2016 - 2017: 2 teams with projects for Helvetia and Swisscom
  • 2015 - 2016: 2 teams with projects for Allianz and Haufe Lexware